Keolis

Physical accessibility

This includes:

• making stations accessible to passengers with wheelchairs or pushchairs
• adapting platform or pavement height at stations or stops
• using vehicles with low-level platforms, or equipping them with ramps
• setting aside priority seating for those with disabilities or limited mobility.

Accessibility, whatever the difficulty

Keolis extends the notion of accessibility beyond the use of wheelchairs, and aims at all times to improve conditions of access to all, whatever type of barrier encountered. The final aim is to make public transport a more attractive alternative to individual forms of transport.

For example:

• Helping those with difficulties better understand the public transport offer
• Improving passengers' trust in public transport, removing the psychological barriers to its use.

These objectives can me met through making network plans and timetables clearer, improving passenger information through on-board announcements or displays, and also through enhancing the reliability and punctuality of services. Potential passengers who can trust public transport will use it more often.

Finally, public transport should be as wide-reaching as possible, and permanent networks should be supported by other non-regular services such as on-demand services, flexible bus routes or taxi services.