PlanBookTicket, the Keolis application revolutionising the journey experience
Keolis has developed a multi-device services and solutions offer (running on smartphones, websites, and tablets) to address the three crucial moments of a passenger’s daily journey in one single application: itinerary planning (Plan); purchasing a ticket (Book); and validating it (Ticket). For the first time in France, these three features are accessible in just a few clicks on all smartphones.
Plan: Mobility Companion
This industrial application allows passengers to plan and optimise their journey according to personal profile and criteria, such as traveling with a pushchair, a suitcase, or in heels. Customers can plan itineraries incorporating all transport modes (bus, tram, metro, cycling, walking), access schedules and service updates in real-time, and receive notifications and alternative route suggestions in the event of service disruption.
- Book: purchasing online
Passengers can purchase tickets via web and mobile for all transport modes. A full range of fares is available (travel passes , single tickets, books of tickets, etc.), and payment can be made in just a few simple clicks.
PlanBookTicket is a 100% digital customer experience, from A to Z. Thanks to a virtual ticket management solution for smartphones, passengers no longer need to visit a ticket agency, counter, or automatic distributor.
To address the usage habits of all its passengers, Keolis combines two major technologies available on the French market (NFC and 2D barcodes), in a single application, compatible with all smartphones.
PlanBookTicket was launched in October 2015, and has already been taken-up by a dozen local authorities in France, including Montargis, Lille, Lens, Orléans, Brest, Bordeaux, and Amiens.