We are often asked by external and internal stakeholders to summarise Keolis’ viewpoint on the many topics that make up the customer experience and for which PTAs are seeking our advice.
You will not be already an expert on all these areas, but this kit been designed to help you succinctly describe Keolis’ position on each topic, to know where to turn for more information and to define what ‘Thinking Like a Passenger’ means to us.
It focuses on 19 themes, from the smart choices in network and customer service design, to our service excellence in revenue protection, customer retention & acquisition and customer culture.
Each of us is Keolis’ ambassador. Let us take advantage of all the Group’s wealth to position ourselves as the strategic and trusted partner throughout our contracts’ lifetime.
The marketing & customer service community across Keolis is available to help you in this process.
Executive Group Director
Prospective, Marketing, Communications
Group Marketing Director
This week Keolis began operating 43 fully electric buses on three of the four new bus rapid transit (BRT) routes in Amiens on behalf of Amiens Métropole. Called Nemo, these four new BRT routes, make up the backbone of the whole Ametis public transport network where they are expected to constitute more than 70% of total network traffic across the Amiens intercommunal area. Amiens Métropole and Keolis forecast an increase of 28% in passenger numbers over the next five years as a result of this new network. This BRT system is the first of its kind in France and represents a major milestone in the roll-out of Keolis’ electro-mobility strategy which will see the Group become France’s leading operator of electric shared mobility networks by the end of 2019.
17-12-2018 On 17 December 2018, Keolis launched an electric autonomous shuttle service on the university campus of Lille (Cité Scientifique) at Villeneuve d’Ascq. Globally, it is the fourth city where the Group provides this innovative mode of transport at within a university environment. In Rennes, France, the autonomous shuttles serving the university have been quickly adopted, within three weeks of the start of the operation the services have been used by nearly 3,000 people, a record in usage for this new mode of transport. Keolis is the only public transport operator in France to offer this mobility solution on university campuses. The results of the trials prove the real need for autonomous shuttles on university sites, a service for which Keolis intends to accelerate deployment.
Keolife was designed and implemented to structure the Group’s strategy of continuous improvement. Based on proven fundamentals, Keolife provides a shared framework for all Keolis’ subsidiaries to improve their performance for the benefit of passengers and public transport authorities alike.