A week focused on learning and raising awareness
Throughout the week, training sessions and webinars are being held to raise awareness on issues including operational and passenger safety, preventing sexual harassment, sanitary safety and mental health. This week also allows the networks to highlight the numerous initiatives deployed in the field throughout the year and constitute best practices to share at Group level.
Operational safety: a zero accidents goal
Across its networks, Keolis continuously strives to ensure safety standards meet a very high common standard. Action plans adapted to each network featuring employee training sessions and practical initiatives aim to raise awareness among passengers and the public in pursuit of our zero accidents goal. By way of example, our subsidiary in Bordeaux launched an on-going awareness campaign in 2017 to highlight risks for pedestrians from trams. Elsewhere in France, several networks have deployed campaigns to highlight safe behaviour on buses for children and students, notably regarding the importance of wearing seatbelts.
Security and prevention of incivilities and delinquency in the networks
In September 2020, the Group signed a partnership convention with the French national police force to strengthen their cooperation in the fight against offences and incivilities in Keolis’ networks. Since then, many networks have adapted the convention to their networks, like TBM in Bordeaux. In Lyon, TCL, the SYTRAL and the Rhone prefect signed the new Regional safety and delinquency strategy in March 2021 which will see the extension of the real-time video protection system with the installation of 1,600 cameras across the Lyon metro network by 2024. In Lyon still, teams from TCL and the SYTRAL have also worked with women ambassador passengers to test walking routes to understand issues and identify effective responses to reduce insecurity and to improve travel conditions for women on the networks.
Sexism and sexual harassment: the networks stand together
Many actions are held locally to fight against sexism and sexual harassment in public transport. In Orléans, our subsidiary rolled out a poster campaign in the buses and trams of the TAO network, encouraging victims of sexist, sexual or degrading comments to alert authorities and raising awareness among passengers on risks incurred for insulting others using sexist or degrading language.. In Lyon, TCL and the SYTRAL offer a guide dedicated to the topic and regularly renew an awareness campaign entitled The networks stand together which encourages victims or witnesses of sexual harassment to signal the incident via the network’s app or website. The same type of campaign has been carried out in Bordeaux since 2017 on the TBM network.
Health safety: taking part in the fight against Covid-19
Since the beginning of the health crisis, the Group and all its subsidiaries have deployed multiple measures to preserve the health of their passengers and collaborators including adapting timetables to reduce crowding, deep cleaning of the vehicles and stations, installing hand sanitation points, passenger information campaigns to promote mask-wearing and safe behaviour and offering contactless payment solutions for tickets. Initiatives were also carried out locally to support health services in managing the crisis like in France’s Vendée department where Keolis Santé rolled out a Mobile Teleconsultation Unit to relieve pressure on hospitals and enable isolated populations to receive effective medical consultations from inside our next to their homes. In Tours, Keolis and Tours Métropole Val de Loire supported the vaccine campaign deployment with a special on-demand transport service connecting remote areas to vaccination centres offered by the Fil Bleu network for elderly citizens.
Alongside the most vulnerable
Committed to delivering an inclusive mobility, the Group continues to deploy initiatives like the STARmeguide service in Rennes to facilitate trips for people with intellectual disabilities. In Manchester in the UK, more than 120 staff members of the Metrolink tramway customer service received training on mental health from the public health service of the United Kingdom (NHS) in autumn 2020. This training improves their know-how in identifying and responding to the needs of passengers in psychological distress. Elsewhere, Keolis Canada donated 40,000 masks to three local organisations supporting people suffering from mental disorders and helping them overcome isolation issues exacerbated by the health crisis.