KDR Gold Coast, subsidiary of Keolis Downer, will be responsible for operation and maintenance of the first extension of the G:link, the tram network serving the city of Gold Coast. The extension, on which work started in May 2016, will be completed in the first quarter of 2018, just in time for the Commonwealth Games organized in April that year.
The 7.3 km extension to be operated by Keolis includes three new stations, new park and ride facilities and four new trams.
The existing 13km network operates a fleet of 14 trams serving 16 stations.
G:link is Australia's most recent tram network. It is also the first light-rail project ever built in the country under a public-private partnership (PPP).
The first phase was launched in July 2014. By the end of the first month, the network had already notched up more than half a million trips. Some 6.5 million passengers used the service during the first year of operation.
EXCELLENT OPERATIONAL RESULTS AND CUSTOMER SATISFACTION
The network has since recorded excellent results in terms of operational performance, with 99.99% tram availability (ratio between the number of trams in service and the number of trams scheduled) and a 97% punctuality rate over a six-month period. Customer satisfaction was up at 88.9% in December 2015. A fine performance on the part of Keolis Downer for a network that carries an average of 22,000 passengers a day.
The tram network has helped regenerate the urban space and bring new dynamism to the city of Gold Coast, generating development evaluated at AUS$ 6 billion. Thanks to its successful integration with the bus network,, G:link has increased ridership in the conurbation by 25%.