PASSENGERS

PASSENGER EXPERIENCE AT THE CENTRE OF EVERYTHING WE DO
To make shared mobility more attractive and encourage complementarity between all existing modes of transport, passengers sit at heart of everything we do. In each region, we propose solutions that meet people’s expectations by jointly creating relevant offerings that meet all their needs in conjunction with them and their representatives. And, as in Dreux, Lille or Chambéry, we are constantly innovating to make the passenger experience on the networks we operate simpler and more enjoyable.

Users


Bruno Gazeau
President of the National Federation of Transport Users' Associations.

“Our local associations are often called upon by Keolis subsidiaries during network calls for tenders and we very much appreciate this collaboration. It enables us to tell them about our expectations so that they can be taken into account in the responses to the specifications. We would even be willing to work even more closely with Keolis to improve the functioning of networks in real time. At national level, the Keolis Stakeholder Committee which we take part in every year is an important moment that allows us to better understand how the Group is evolving and responding to users’ needs.

It is also an opportunity to discuss topical issues. Recently, we have made it known that FNAUT is not in favour of free public transport for all but only for those who need it. The case made by those promoting free transport for all, which would favour a modal shift, has not been verified in the cities proposing it. It is in the region of 2% and is more to the detriment of pedestrians and cyclists than motorists. Rather than transport being free, it is above all the quality of the offering that is the determining factor. People use public transport when it is efficient, effective and reliable.”

CONTACTLESS PAYMENT COMES TO THE MANCHESTER TRAM NETWORK

Users of Greater Manchester’s Metrolink tram network no longer need to purchase tickets to travel. Since July 2019, passengers have been able to pay their fare using a contactless credit card or a phone or smartwatch with a mobile wallet app. By touching their card or device on smart readers at the start and end of each journey, passengers benefit from the best possible fare and never have to pay more than the daily cap on fares, regardless of how much or how far they travel. The new system makes life much easier for occasional travellers (more than 11.5 million in 2018) and is expected to increase their use of the network by more than 25%.

ON-DEMAND SERVICE FOR THE PEOPLE OF SYDNEY

Experimental on-demand transport service Keoride, which serves Sydney’s Northern Beaches area seven days a week, has become part of day-to-day life for residents in the capital city of New South Wales, Australia. By early 2020, over 240,000 journeys had been made since this innovative solution was launched by Keolis Downer in partnership with Transport for New South Wales in November 2017, and ridership is constantly increasing (nearly 20,000 trips per month in 2019). Given its popularity and the high level of satisfaction among users, for whom Keoride represents an efficient alternative to the private car, the service has been extended until June 2021.

LILLE’S MULTIMODAL NETWORK REDESIGNED FOR A MORE SEAMLESS PASSENGER EXPERIENCE

Since January 2019, people in the European Metropolis of Lille have benefited from a completely redesigned, more intuitive and more connected transport network. The new Ilévia network offers more and faster links, 4G on the metro and a new app that heralds the introduction of MaaS (mobility as a service) solutions. It also guarantees equality of service across the area, with at least one departure per hour in each direction for all municipalities. The seven regional train lines (operated by SNCF) have been integrated into the ticketing system, which is a first in France. Passengers can now take the regional train as well as the metro, the bus or any other forms of transport within the Ilévia network for the price of one ticket. The regional train has thus effectively become a fully integral part of the network.

 

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