07/02/2020
The passenger experience offered by Keolis satisfies its users. As stated by the vast majority of them in KeoPulse, a passenger experience indicator deployed on networks operated by the Group in France and abroad.
The passenger experience offered by Keolis satisfies its users. As stated by the vast majority of them in KeoPulse, a passenger experience indicator deployed on networks operated by the Group in France and abroad.
KeoPulse 2019: 23,000 passengers on fifteen networks surveyed
-
Seven in France :
Bordeaux (TBM), Dijon (Divia), Lille (Ilévia), Lyon (TCL), Orléans (Tao), Rennes (Star), Nancy (Stan) -
Eight abroad :
In the United Kingdom: London (DLR), Manchester (Metrolink), Nottingham (NET), Cardiff (Transport for Wales)
In Sweden: Stockholm (SL)
In the United States: Boston (Commuter Rail)
In India: Hyderabad (Metro Rail)
In Australia: Melbourne (Yarra Trams)
This unprecedented survey, called KeoPulse, was conducted on 23,000 regular and non-regular passengers travelling on the four main public transport modes operated by Keolis: metro (five networks), tram (nine networks), bus (eight networks) and train (two networks).
of passengers declare trusting our metro networks
of our clients would recommend our transport networks
KEOPULSE: THE 2ND WAVE IN 5 FIGURES!
- 88% of our bus networks’ passengers are satisfied by the service provided by our staff (+3 points VS 2018)
- 87% of passengers feel safe when travelling on our buses (+2 points VS 2018)
- 93% of passengers declare trusting our metro networks
- 93% of our clients would recommend our transport networks
- 95% of our clients who use our metro and tram networks would recommend Keolis to a friend or family