Keolis operates the T9 tram on behalf of Ile-de-France-Mobilités
On 10 April 2021, after a three-month trial phase, Keolis welcomed the first passengers on T9, the new tram line linking Paris to Orly in the Ile-de-France region. Owned and managed by IDFM, Keolis was awarded the contract in July 2019 following a competition with other operators.
Facilitating the daily commute for the region’s inhabitants
Addressing the region’s strong demographic and economic growth, the T9 tram offers a practical mobility solution for commuters between Paris and five cities in the Val-de-Marne department (Ivry-sur-Seine, Vitry-sur-Seine, Choisy-le-Roi, Thiais, and Orly). Between 70,000 and 80,000 passengers are expected every day.
The T9 tram improves residents’ quality of life by improving access to business districts and Paris closer together and in doing so offering a compelling alternative to private cars. The T9’s development also enhanced the local environment thanks to the creation of 88,000 m² of green spaces, 1,500 street lights and dedicated pedestrian zones.
A connected line for multimodal journeys
Linking Orly to Paris in just 30 minutes, the new line is fully integrated in the existing transport network thanks to interconnections with the metro (including the upcoming Grand Paris Express metro line 15), other tram networks and suburban trains.
The T9 tram is also connected to 15 bus routes and five bus lines in the Seine Grand Orly basin operated by Keolis following an award by IDFM at the same time as the T9 in July 2019.
While developing the T9 tramline, IDFM set out to encourage bike use by installing a continuous 20 kilometre cycle path between Paris and Orly, as well as bike racks at each station and every 150 metres along the line.
A local team recruited
Thanks to an important partnership with local players in employment and professional integration, Keolis recruited 100 employees to fill operating (drivers or regulators) and maintenance positions. 89% of these employees live in the region.
Expertise in operational performance
To deliver optimal travel conditions for T9 passengers, Keolis is employing its expertise and know-how in various ways:
- A multidisciplinary team of more than 200 employees (operations, regulation, maintenance, safety-environment, control, security, mediation, marketing and sales, quality, IT, human resources, etc.), to ensure the maintenance and continuity of service of a reliable, high-quality mobility offer
- A control team, working 365 days a year from 4 am to 2 am to ensure smooth tram operations (traffic, rail signalling, route management, power supply system, real-time information in stations and on board trains, ticket sales in stations)
- A Customer Relations Centre, reachable from Monday to Saturday by phone, email or Twitter
- Inclusive stations and trains accessible to all including the visually impaired, deaf or hearing impaired, elderly, people with reduced mobility and passengers with infants
- Spacious seats and bright trains, each with 32 USB ports
T9 key figures
- 19 stations, an average of 550 metres apart
- 40 kilometres of track
- 22 Alstom trams, 45 metres long with a capacity of 314 passengers
- 70,000 to 80,000 passengers expected per day
- One tram every five minutes during peak hour
- Running from 5.30am to 12.30am on weekdays and to 1.30am on weekends, 365 days a year
27 tram networks around the world
Keolis is a leader in tram operations, with an international footprint featuring 27 tram networks.
Networks currently in service:
- Australia (Gold Coast, Melbourne and Newcastle), Canada (Waterloo), China (Shanghai), Denmark (Aarhus), Norway (Bergen), the United Kingdom (Manchester and Nottingham), and in 12 cities in France (Besançon, Bordeaux, Caen, Dijon, Le Mans , Lille, Lyon, Nancy, Orléans, Greater Paris, Strasbourg3, and Tours).
Network to be operated by Keolis
- Dubai (UAE)
Networks under construction:
- Denmark (Odense), Qatar (Lusail) and China (Jiaxing).