Keolis will operate Europe’s leading on-demand transport service at the Paris-Charles de Gaulle (CDG) airport hub for another six years 

Île-de-France mobilités a renouvelé sa confiance à Keolis pour l’exploitation de Filéo, le service de transport à la demande qui dessert la plateforme aéroportuaire de Paris-Charles-de-Gaulle. Afin de mieux répondre aux habitants et salariés de ce territoire clé de l’économie de la région francilienne, le Groupe déploiera une nouvelle offre de mobilité multimodale intégrant des services innovants.

Keolis renewed as the operator of Filéo, the network serving the Paris-Charles de Gaulle airport hub

Keolis renewed its contract for the operation of Filéo, the on-demand transport service serving the Paris-Charles de Gaulle airport zone, with Île-de-France mobilités, Greater Paris’ public transport authority, on 18 October 2017. 

The new public service delegation contract will generate cumulative revenue of 77 million euros. As part of the contract, Keolis will also operate Express bus lines connecting with the airport (100 Persan-Roissypole, 101 Chelles-Roissypole) and will be in charge of building a new environmentally-friendly depot in Mesnil-Amelot. The Group will enrich its current offer in order to better meet the daily mobility needs of the inhabitants of the 28 communes surounding the airport hub and the employees who work there. And, in keeping with Île-de-France mobilités energy transition goals, vehicles will operate entirely on natural gas (GNV – Bio GNV) from 2020 onwards. 

Specific daily mobility needs 

With 550,000 inhabitants and 300,000 employees, the CDG airport hub is a major residential and employment zone. Spread over 259 km2 and 28 communes, the area’s population is dependant on public transport to get around on a daily basis and is also home to a large number of employees who do shift work or work at night. In addition, 43,000 businesses are also dispersed across the area.  

New flexible and customised solutions to faciliate journeys  

Taking the region’s economic and territorial constraints into account, Keolis has evolved the current Filéo offer, now structured around 10 bus lines which replace regular bus service in the evening and at night 24 hours a day, seven days a week. 

In order to make Filéo, Europe’s largest on-demand transport service, even more flexible, and to better respond to the diverse needs of its passengers, the Group will use its intermodality expertise and dynamic transport know-how.

In addition to the Express bus lines, Filéo ( will also offer complementary mobility solutions such as the autocar, minicar and shared vehicles developped by LeCab, the Group’s private driver subsidiary. Keolis will also rely on its partner, Instant System, to develop carsharing in the region thanks to the creation of R’PROcovoiturage, an online platform connecting carshare drivers and potential passengers.

A simplified Filéo offer

Keolis is offering a new customer itinerary to facilitate the daily life of passengers. In addition to a website, the inhabitants and employees of the area can organise and plan their journeys with the help of an Android or iOS mobile app that delivers passenger information in real time (itineraries, hours, estimated vehicle arrival time) and a call center that allows them to book their journeys. 

With the renewal of the Fileo contract, Keolis demonstrates its capacity to develop mobility services adapted to the needs of regular and occassional passengers throughout the region. We are proud that Île-de-France mobilités has renewed its confidence in us, as part of its ambitious regional strategy to improve public transport in both densely populated and outer-suburban areas. On-demand transport is a truly innovative form of mobility, full of potential. Keolis wants to be a key player in this  market, and is innovating via partnerships with LeCab and Instant System to develop  a multimodal and customised transport offer, adapted to the specificities of each community.


Youenn Dupuis, Deputy General Manager of Keolis Group, responsible for the Greater Paris Region