KeolisAmey Wales marks first year anniversary in transformation of the Wales and Borders network

10-17-2019 In a busy first year, KeolisAmey Wales has introduced new services, increased capacity, improved stations and created new jobs as part of an ambitious 6 billion-euro contract.

In 2018 Transport for Wales awarded KeolisAmey Wales a €6 billion contract to transform the 1,623km Wales and the Borders network over the course of 15 years. This week, KeolisAmey Wales, which operates as Transport for Wales Rail Services, marked the first anniversary of the contract launch.

Beyond the creation of 120 new jobs ranging from engineering and design roles to customer service and cleaning positions, the emphasis has been firmly placed on introducing real and lasting improvements for passengers using the network. Changes made over the past twelve months include:

  • 215 new passenger services per week introduced including those on the reopened rail line connecting North Wales’ largest town Wrexham with Liverpool for the first time in 40 years. 
  • A successful timetable change in May 2019 which has seen 7,600 additional seats introduced every week across the network thanks to the roll out of more and better trains.
  • Additional rolling stock to provide extra capacity in May with further trains due to arrive in December including 12 modern Class 170 trains.
  • The deep clean of 247 stations as the first step in a €224 million programme of improvements, modernisation and refurbishment including improved passenger information, new signage, better platform shelters and better cycle storage facilities.
  • The creation of over 3,000 new advanced fares, making rail travel cheaper for many journeys. 
  • The introduction of a new app allowing users to plan their journey and buy a smart ticket and trials of modernised touch-screen ticketing machines in stations. 
  • Work continue apace on the South Wales Metro project, a new transport system that will transform mobility around the Cardiff Capital Region by providing faster, more frequent and joined-up services using trains, buses and light rail. 

The coming months will see the drumbeat of changes continue and another important milestone with the opening of Keolis UK’s new headquarters in the heart of Cardiff.

Keolis has been present in the UK for over 20 years, partnering with various British and international companies to create joint ventures operating five networks.

These are exciting times and I want to thank everyone who is taking part on this challenging 15-year journey, which will see over €6 billion invested in a network to make Wales proud. We’ve reached the symbolic one-year mark and with the €224m transformation of 247 stations underway and 148 new trains on order, we’re already on track for a transformed mobility offer.


Kevin Thomas, Chief Executive of KeolisAmey Wales

KeolisAmey, the joint venture created by Keolis UK and infrastructure support service provider Amey in 2014, operates:

  • Wales and Borders, a national train network in Wales, since October 2018.
  • Docklands Light Railway (DLR), an elevated automatic metro system in London, since 2014.
  • Greater Manchester’s Metrolink, the UK’s largest tram network, since 2017.

With its partner Go-Ahead, through the Govia joint venture, Keolis operates:

  • The Southeastern railway network, in the London area, since 2006.
  • The Govia Thameslink Railway (GTR) network, in the London area, since 2014.

Finally, with the company Wellglade Limited, through the Tramlink Nottingham joint venture, Keolis operates:

  • The Nottingham tram network, since 2011.