Online collaboration takes a new step at Keolis

At Keolis, the sharing of information and working together across our networks are essential assets in our efforts to meet the needs and expectations of our customers. In order to facilitate knowledge management among the 16 countries where the Group is located, we have created KeoSphere, an internal collaboration tool accessible to all employees.

Keolis places digitalisation and knowledge management at the heart of its strategy to support its development in challenging new markets, including shared mobility services.

Five years ago, as part of our knowledge management programme we launched KeoShare, an online collaboration tool for employees aimed at promoting and accelerating knowledge-sharing between Keolis subsidiaries in the 16 countries where it is present. 
The online platform helps employees reach out to their peers and benefit from lessons learned and best practices across all areas of the business, including safety, customer services, operations and maintenance.

Upgraded as part of KeoSphere in April 2017 in combination with our intranet, this collaborative, knowledge and information sharing tool has significantly shaped the way Keolis operates.

For example, thanks to KeoSphere, Keolis Norge was able to gain valuable insight from other subsidiaries on how to adapt tram speed in pedestrian areas, based on what had already been safely implemented on their networks.

The KeoSphere platform now optimises the process for collecting, analysing and relaying best practice in maintenance across all transport modes we operate.
This has resulted in cost savings for parts and supply management for Keolis networks around the world.

As a company driven by knowledge-sharing, Keolis is proud to have been nominated European finalist of the Most Admired Knowledge Enterprises (MAKE). This award recognises organisations that are leaders in transforming business knowledge into added value for stakeholders. The winners are expected to be announced in October 2017. If successful, Keolis would be the first mobility solutions operator to be awarded the MAKE award.

Learn more about knowledge management and online collaboration at Keolis on our Slideshare area.