ENSURE CONTINUITY OF SERVICE
In countries affected by the COVID-19 pandemic, our subsidiaries have continued operations in response to the needs of essential workers and citizens.
Despite confinement rules and restrictions on mobility, our employees continue to carry out the necessary tasks for the networks to function (operations, maintenance, customer relations), with adapted working hours.
PROTECT OUR PASSENGERS AND EMPLOYEES
To limit the risks of being exposed to COVID-19 for our passengers and our employees, many networks rolled out exceptional protective measures.
- In Boston, despite a reduction in passenger numbers, all coaches on the trains remain accessible to facilitate social distancing .
- To limit contact with drivers, many bus networks in France, Denmark and the Netherlands, are requesting passengers board through the back doors. Likewise, ticket sales on board have stopped with passengers encouraged to use dematerialised solutions such as buying a ticket on their phone or online.
- Everywhere, our subsidiaries are adapting their passenger information to remind passengers of the protective measures to respect.. Keolis Nederland reinforced its customer services to answer passengers’ questions and address their concerns. Additional information was made available as well as a dedicated email address for answering questions about the current situation.
SUPPORTING MEDICAL STAFF
Many initiatives have been introduced to help medical staff on the front line including doctors, nurses and other healthcare workers… In Nancy, France, a free on-demand service was created for the staff of the city’s two hospitals, as well as in Tarbes, France, for all healthcare staff. In Blois, France, our subsidiary is ensuring buses on the Azalys network run early, and a shuttle bus leaving the hospital at 10pm has been created. In other areas, PTAs have made transport free in Châlons-en-Champagne, France, and in Wales where medical staff can travel on Transport for Wales’ trains for free.
Finally, also thanks to PTAs, various networks such as Ilévia (Lille, France) or Chronoplus (Basque Country) have made their travel passes or networks free for those working every day in essential fields including the law enforcement, food retail and logistics, refuse collection and childcare sectors.
KEOLIS’ HEALTHCARE TRANSPORT SUBIDIARY SUPPORTING TEAMS ON THE FRONT LINE
A huge thank you to the ambulance drivers of JUSSIEU Secours France, the medical transport network of our subsidiary Keolis Santé, who are mobilised every day to carry COVID-19 patients.
Six patients flown from the east of France (one of the most affected French regions) on 24 March 2020 to an airport in Brittany in the west of France were transported by two crews from JUSSIEU Secours Brest to hospitals in Brest and Quimper.