A first in France: the contactless payment card becomes a ticket in Dijon’s trams

For the first time in France, a transport network in a large French city will equip its trams with contactless validation terminals, enabling passengers to pay for their journeys directly on board using contactless payment cards.

Dijon Métropole, Keolis, the Caisse d'Epargne de Bourgogne Franche-Comté, Visa and Worldline announce the launch of a new innovation in the field of open payment for public transport in Dijon. For the first time in France, when passengers (tourists, occasional travellers, regular passengers who have forgotten their ticket, etc.) board a tram, they will now be able to pay for their journey with a contactless payment card, regardless of their bank. This innovation, available throughout Dijon's two tram lines, will be extended to the city's bus routes in a second phase.

A secure contactless open payment solution

This new open payment solution enables users to avoid queuing and purchasing tickets from vending machines. All they have to do is board the trams and validate their journey by tapping their contactless payment card on the validation terminal provided for this purpose. They can then travel with total peace of mind, knowing that they always pay the lowest price for their journeys and will not have to present a paper ticket to controllers. Indeed, this open payment system implements the pricing rules in force for standard tickets, namely €1.30 per journey, valid for 1 hour on the two tram lines, and goes further by setting the price of a daily pass, at €3.90, as the maximum price. During inspections, a simple validation of the user's contactless payment card on the controller's terminal is sufficient to prove the user's right to travel. Finally, users of the service who want to view their travel history, or print their receipts if required, can simply go to the website https://www.divia.fr/page/sans-ticket-sans-contact and enter their bank card number. The dedicated page for this purpose is secured in accordance with banking standards.

After "On Dijon", an innovative contract that is unique in the world for the creation and management of a connected "cockpit" of public space facilities in the 24 districts of the city that will be launched in late 2018, Dijon Métropole and its partners will continue with the transformation of their region. At the heart of the innovative policy led by François Rebsamen, Chair of Dijon Métropole, is a rich and varied heritage of remarkable diversity, bringing high quality development.
The capital and epicentre of the Bourgogne-Franche-Comté region, Dijon is a bold and radiant city on a human scale, a university and financial centre with a rich history of solidarity, culture and sport. This first in France, the contactless payment card transformed into a ticket, will facilitate the daily lives of the city's inhabitants. This innovation also positions Dijon Métropole as a model of sustainable development in the service of its citizens.

As a benchmark partner for the areas being transformed, Keolis is helping Dijon Métropole to design an optimised universal transport provision that is adapted to the needs of each passenger. With this open payment project, Keolis is developing a new connected transport experience that is both smoother and more enjoyable on a daily basis. By deploying this innovative system across the entire transport network, Keolis is supporting Dijon Métropole in its transformation into a smart city. The deployment of these services enables Keolis to optimise the transport experience for both regular and occasional passengers and to enhance culture and tourism in the city.

Cities today ensure greater efficiency in public services and consistency of action within one area. This is not a hegemonic role, but a unifying one, involving major innovative projects for the residents of Dijon and the wider region.

François Rebsamen, Chairman of Dijon Métropole

With a visionary and pioneering "smart city" transport policy, this new project confirms the goal of Dijon Métropole to improve the day-to-day transport experience within its region and to simplify access to public transport for everyone. Keolis is proud to be the benchmark transport partner for the implementation of this ambitious policy. With this new project, we are helping to optimise the day-to-day transport experience of the city's inhabitants as well as its many visitors.

Frédéric Baverez, Executive Director of Keolis France.