The passenger experience offered by Keolis satisfies its users. As stated by the vast majority of them in KeoPulse, a passenger experience indicator deployed on networks operated by the Group in France and abroad.
Keolis has been awarded a new contract by Exo, a public transport authority in Greater Montreal, to operate 16 buses across Greater Montreal. The 12-month contract will take effect on 30th March 2020 and includes an option for two renewals of up to six additional months.
We are often asked by external and internal stakeholders to summarise Keolis’ viewpoint on the many topics that make up the customer experience and for which PTAs are seeking our advice.
You will not be already an expert on all these areas, but this kit been designed to help you succinctly describe Keolis’ position on each topic, to know where to turn for more information and to define what ‘Thinking Like a Passenger’ means to us.
It focuses on 19 themes, from the smart choices in network and customer service design, to our service excellence in revenue protection, customer retention & acquisition and customer culture.
Each of us is Keolis’ ambassador. Let us take advantage of all the Group’s wealth to position ourselves as the strategic and trusted partner throughout our contracts’ lifetime.
The marketing & customer service community across Keolis is available to help you in this process.
Executive Group Director
Prospective, Marketing, Communications
Group Marketing Director
Dijon, a finalist in the "2022 Green European capital" competition which has been awarded the “Cit’ergie” label, is developing green mobility by increasing the use of renewable energies within the metropolitan area. The local authority has launched the creation of a unit for the production of hydrogen by electrolysis using “green” electricity generated by a household waste incineration plant.