Network design

Neolis: Keolis’ methodology to design more efficient transport services
To meet people’s expectations in every town or city it operates in, Keolis has developed a unique approach for public transport service design: Neolis. A process that thoroughly, but seamlessly, transforms transport networks and increases their attractiveness.

Listening and analysing to make better decisions

To design an optimal network, you first need to identify people’s mobility needs, as well as any significant regional developments or changes. The Group’s Neolis network design method is based on listening to local communities and stakeholders, via marketing and sociological surveys, as well as consultation sessions. The approach is complemented by numerous diagnosis tools developed by the Group, which rigorously analyse the existing service offered and the specificities of the local area.


Five basic principles of a Neolis network

How works Neolis:

  1. Clarity and simplicity Routes and schedules are simple and straightforward: it should be easy to navigate the network. The number of connections is reduced to a minimum.
  2. A structured offer Important districts and key facilities are served by strong, structural lines (simple routes, regular frequencies, a consistent level of service, whatever the time of day, week, or year…). More flexible transport services are implemented for areas of low or irregular traffic.
  3. Intermodality Stations are connected to major facilities, main employment zones, and large residential areas.
  4. Services to peripheral areas Outlying residential and industrial areas are easily accessible.
  5. Incorporation of soft modes Walking and cycling are systematically integrated into the network design.

icone transports

That’s the increase in passenger numbers three years after Keolis completely redesigned Blois’ bus network (central France) using Neolis.

Cost control at the heart of the Neolis approach

Increasing a network’s efficiency doesn’t mean increased costs for citizens and local authorities, as demonstrated by our approach in Stockholm.

After winning the operating contract for Stockholm’s buses (40 lines and 1 million passengers per year), Keolis restructured the network using the Neolis approach. Patronage grew by 7% during the first 12 months, while the number of buses and distance travelled were reduced.

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Driving continuous improvement

Neolis helps networks adapt to changes in regional development and community lifestyles on a long-term basis. Neolis was key to Keolis’ successful bid to operate Bordeaux’s multimodal network in 2009. And the approach is still being used to further to develop the service offered (increased tram frequency, for example): in 2015, patronage on the TBM network exceeded all previous records.

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