EARLY INVOLVEMENT BY KEOLIS IN THE HYDERABAD METRO PROJECT
Keolis has been working closely with L&T (Larsen & Toubro, the construction and concession body selected by Hyderabad’s public transport authority - Hyderabad Metro Rail Limited ) since 2013 to design the service offer and provide passengers with the most innovative solutions. Be it in terms of operations, maintenance, safety, customer service, or passenger information, Hyderabad’s three future metro lines have been designed to meet the will meet the latest, most demanding global standards to that ensure optimal levels of service and safety.
- CBTC automation system (Communication Based Train Control): continuous wireless radio transmission between the track and the trains.
- Staff Operator present on board each train (supervision of passenger flows, opening and closing of doors)
- Real-time passenger information systems on platforms
- Collision avoidance system, excessive- speed control system, automatic braking system in the event that signals are passed through incorrectlyof signalling failure
- Security cameras in trains and stations
stations for 68km of double track
million passenger journeys expected daily once full network is open
RECRUITING AND TRAINING 1,000 METRO PROFESSIONALS
In parallel, the Group has recruited all staff for the operation of the future network locally, a real challenge in a country with a very recent metro industry.
With 5,000 to 6,000 hours of professional development training delivered on average each month, the workforce will total more than 1,000 employees on project completion. A comprehensive recruitment, induction, and training programme has been established to help all members of staff adopt Keolis’ values, expertise, and methods.
SUCCESSFUL START TO OPERATIONS
In November 2017, commercial operations started for the first 30km of the network, the largest metro stretch to open in one go in India. Passengers have shown strong enthusiasm since the metro opening and are delighted with the level of service delivered. The air-conditioning on trains ensures a comfortable ride and the elevated metro allows for a quicker journey than road transport, in a highly congested city.
In the coming years the Hyderabad network is going to be extended by 40km. The final outcome will be a highly integrated mass rapid transit network with trains arriving every 1’30’’ during peak times, carrying more than a million passengers a day.
Customer service on the Hyderabad metro network was established as a crucial and important basis for customer engagement. Once commercial operations had started, the biggest challenge was obviously to answer a lot of queries from residents and also to ensure safety is of prime importance. We did well in managing enthusiastic crowds and are building a culture where the metro is a preferred mode of transport.