A smooth and efficient transition in just 5 months
Las Vegas never sleeps. And neither does Keolis Transit America's (KTA) operations centre located in the city. The subsidiary has been running a 24/7 service since Summer 2013 on most of the buses that serve Las Vegas’ famous “Strip”. The contract with RTC (Regional Transportation Commission of Southern Nevada) is emblematic of the Group's expertise in exporting its know-how to all continents, and demonstrates Keolis’ ability to integrate an existing network in record time, whilst improving performance. KTA teams in Las Vegas, supported by experts from across the Group, had just five months to prepare the transition with the previous operator.
A sharp rise in patronage
To help make the transition as smooth as possible, the Group rehired most of the existing workforce. This decision was welcomed by employees and their representatives, and was instrumental in rallying teams from the outset around an action plan to improve network attractiveness. The goal was successfully reached: patronage rose from 30 million passengers in 2012, to over 39 million in 2015. KTA also rapidly achieved record punctuality rates.
The success of Keolis methods
Punctuality and safety rates have also improved month on month. These results are due to the application and adaptation of Keolis’ standards to the local context, as well as the Group’s "Thinking like a passenger” philosophy: fleet optimisation, increased frequency of buses, real-time traffic information on board vehicles, free Wi-Fi, etc. Major efforts have also been undertaken to improve maintenance, a key issue in a network that functions 24 hours a day, 365 days per year. Over the last three years, KTA and RTC’s joint endeavours have cut the number of days of downtime for out-of-service buses from 30 to 7.
- 39.6 million passengers per year
- 13.4 million km travelled per year
- 230 buses
- 24/7 service
- 96.4% punctuality rate
- 561 employees, including 426 drivers