Answering passengers’ new expectations
Today’s passengers are increasingly connected in their daily lives and expect instant answers and solutions tailored to their individual needs and desires. They use digital tools and social networks to express their opinions on services they use; they are "influencers" and expect consideration. Today’s passengers are also active participants in their own mobility: they no longer simply choose a public transport mode, but expect a service that meets their expectations (time-saving, economical, sharing experiences, etc.).
In line with the Group’s "Thinking like a passenger" philosophy, Kisio develops mobility services that enable public transport professionals to better satisfy customers and develop their business:
- connected mobility to accompany passengers throughout the entire customer journey
- commercial development to approach, win and retain new customers
- mobility concierge service mobility concierge service for a successful customer experience
- exploiting customer data to imagine, design and develop mobility services
highly-driven, expert employees work together to create intelligent and fluid mobility solutions to better connect people and regions
5 areas of expertise providing 360° support for mobility projects
Knowledge: Kisio Analysis
Thanks to its knowledge of mobility and behaviour and its expertise in analysing and understanding markets, Kisio Analysis provides permanent improvements in mobility offers and services.
The division identifies alternative, environmentally friendly solutions to the car, helping all those involved in public transport build tomorrow’s mobility.
Expertise
Market studies, offer analysis and restructuring, parking studies, accessibility, modelling, prospective planning, data analysis and geomatics.
employees
stations studied
studies carried out every year for all mobility stakeholders
maps produced each year
Design: Kisio Consulting
Kisio Consulting's business is based on optimising operational returns, focusing on the specificities of each region. Kisio Consulting provides comprehensive, adaptable and high added-value solutions. The division supports clients' teams using the Design Thinking method to develop innovative services and participate in managerial transformation.
Expertise
Intelligent transport systems, performance management, optimisation and promotion of mobility spaces, passenger relations, operational excellence, marketing and communication.
employees
days of service per year
training courses
ticketing platforms operated
Development: Kisio Digital
Kisio Digital is a SaaS publishing connected mobility solutions. The division designs digital products and services for public transport operators, passengers and developers. Kisio Digital is responsible for the Group’s NAViTiA and PlanBookTicket solutions.
Its 140 employees share a common goal: “responsive locomotion”, imagining customised and flexible mobility solutions, adapted to each passenger’s individual profile as well as the real-time context.
Expertises
- Passenger information
- Distance Selling
- M-ticketing
employees
million itineraries calculated per year
users of the navitia.io API developed in open source
cloud platform availability rate
downloads of the Mobility Assistant mobile app
Implementation: Kisio Services
Kisio Services' operational teams accompany mobility operators in the deployment and long-term operation of a complete service offering: from customer relations to marketing, to quality measurement or management of exchange hubs and ticket offices
Expertise
Multichannel customer relations, management of accessibility for people with disabilities, management and operation of exchange hubs, operator interface and public transport offer management, surveys and quality measurement, transport offer marketing.
employees
local authority and mobility stakeholder clients
million phone calls processed per year
clients surveyed each year
permanent quality barometers