A common approach, across the globe
Keolis’ approach is based on the 10 strategic focuses of the Group's safety policy. These core topics are illustrated through 69 practical examples of safety management. These guidelines form the basis of each subsidiary’s safety action plan. Each local network is responsible for locally implementing the policy and encouraging constant improvement to achieve excellence across all areas of the business.
A safety network
Keolis’ Safety Management team leads the safety approach worldwide, and oversees a network of representatives across all subsidiaries. This community of coordinators facilitates the sharing of best-practice and lessons learned within the Group, ensuring accident prevention and providing real added value.
Action plans in all subsidiaries
Optimal safety can only be achieved through constant, concrete actions on a local level. It depends not only on local subsidiary managers and safety supervisors, but also on the commitment of all employees and partners. The development of a safety culture is crucial, and forms another important aspect of the Group's strategy.
All subsidiaries performed an audit in 2014 to estimate their level of maturity in the implementation of the safety framework. This self-evaluation is repeated every year, helping subsidiaries establish specific improvement plans for their local safety management systems.
A pragmatic approach
Keolis’ approach is based on local realities and risk identification. Regular on-site visits and audits are conducted, and any incident or dangerous situation is systematically investigated. Local subsidiary Management Committee meetings begin with a "safety update". The objective: to analyse any recent events and check that measures are in place to prevent similar incidents in the future.
Employee training, passenger awareness
From maintenance operators, to bus or tram drivers, all employees receive safety training. And because passengers, pedestrians, and motorists also have their part to play in improving safety, Keolis subsidiaries carry out many communication and outreach initiatives targeted at these audiences.
Safety depends primarily on the skills and knowledge of our employees. Our key challenge is to maintain this competence at the highest possible level.
- 4 %
In 2015, the frequency and severity of road accidents fell respectively by 4% and 34% across all Keolis’ French networks.