You will not be already an expert on all these areas, but this kit been designed to help you succinctly describe Keolis’ position on each topic, to know where to turn for more information and to define what ‘Thinking Like a Passenger’ means to us.
It focuses on 19 themes, from the smart choices in network and customer service design, to our service excellence in revenue protection, customer retention & acquisition and customer culture.
Each of us is Keolis’ ambassador. Let us take advantage of all the Group’s wealth to position ourselves as the strategic and trusted partner throughout our contracts’ lifetime.
The marketing & customer service community across Keolis is available to help you in this process.
Executive Group Director
Prospective, Marketing, Communications Kara Livingston
Group Marketing Director