Appointements of Marc Berthod, Executive Director, Communications and of Jean Ghedira, Executive Director, Marketing and New Mobilities
On 7 February 2020, Keolis inaugurated the final 11 km long section of the automated metro network of Hyderabad on the new green line. India’s second-largest metro network, is now 69 km long and features three lines, launched in just over two years. The new line features seven new stations and connects central eastern Hyderabad to the two existing red and blue lines. This new milestone enhances Keolis’ position as a world leader in automated metro launch, operation and maintenance.
03/02/2020 On 1 February 2020, Patrick Jeantet officially took up his position as Keolis Group Executive Chairman. This follows his appointment by Keolis Group Supervisory Board on 5 November 2019.
We are often asked by external and internal stakeholders to summarise Keolis’ viewpoint on the many topics that make up the customer experience and for which PTAs are seeking our advice.
You will not be already an expert on all these areas, but this kit been designed to help you succinctly describe Keolis’ position on each topic, to know where to turn for more information and to define what ‘Thinking Like a Passenger’ means to us.
It focuses on 19 themes, from the smart choices in network and customer service design, to our service excellence in revenue protection, customer retention & acquisition and customer culture.
Each of us is Keolis’ ambassador. Let us take advantage of all the Group’s wealth to position ourselves as the strategic and trusted partner throughout our contracts’ lifetime.
The marketing & customer service community across Keolis is available to help you in this process.
Executive Group Director
Prospective, Marketing, Communications
Group Marketing Director
The City of Paris has awarded the Keolis / Autocars Dominique / BE Green consortium the contract to operate the 100% electric bus route serving the 15th arrondissement of Paris.
The 59-month contract will begin on 1 February 2020 and end on 31 December 2024, the date on which all bus routes in Paris and its inner ring of suburbs will be opened up to competition.
Offering new solutions to Paris residents, particularly in terms of passenger information, constitutes another step on the way to Keolis becoming a key mobility actor in and around Paris as the sector opens to competition.