Contributing to more inclusive mobility
Mobility for all: the challenge of the century

Working to facilitate daily access to goods and services has become a priority for actors of the mobility sector. They are committed to meeting the needs of the most vulnerable people, allowing them the freedom to choose the most appropriate transport services for their travel needs.

Making inclusion a top priority

Keolis works closely with public transport authorities to provide solutions for vulnerable people and enable them to travel in complete safety.

1) Mobility solutions for the most vulnerable people

Keolis deploys a large number of solutions for older people and people with reduced mobility. This includes equipping rolling stock and infrastructure with access ramps, wide entrances and adapted ticket offices for greater accessibility. People with visual or hearing impairments are offered clear, accessible information and guidance services, like the Navilens augmented QR code system.

2) Reducing inequalities of use and encouraging autonomy

To combat the progressive renunciation of travel, Keolis is developing services in rural areas and offers on-demand transport to older passengers. Reducing inequalities of use also means limiting the digital divide associated with the use of digital tools in transport today. By way of example, mobility advisors are on hand to help older people familiarise themselves with these tools. Keolis is committed to training all its frontline staff in looking after vulnerable passengers.

Key figures and trends

  • 1.2 million journeys for people with reduced mobility carried out every year by Keolis' French subsidies in the PRM transport sector

  • The United Nations predicts that the number of older people (65+) worldwide will have doubled to 1.5 billion by 2050, from 700 million in 2020. (source: study by INED, French Institute for Demographic Studies)

  • About 87 million people in the EU live with some form of disability

The expert's view

"Failing to design an inclusive offer means failing to achieve the mobility transition and the changes that need to be made by 2030. In a society where longevity and medical advances are driving up the number of French people living with long-term conditions (+25% between 2008 and 2016), demographic trends must be given priority alongside environmental issues. We’ve already managed to develop more inclusive solutions for people with reduced mobility and for those affected by economic vulnerabilities (income-based pricing, attractive offers, etc.) and cognitive vulnerabilities (a simpler, more user-friendly service). We now need to broaden this expertise to include all other invisible vulnerabilities.”        

Eric CHAREYRON, Director of Prospective, Lifestyles and Mobility in the territories at Keolis.

Ideas and examples of best pratice to help us move forward
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