Making inclusion a top priority
Keolis works closely with public transport authorities to provide solutions for vulnerable people and enable them to travel in complete safety.
1) Mobility solutions for the most vulnerable people
Keolis deploys a large number of solutions for older people and people with reduced mobility. This includes equipping rolling stock and infrastructure with access ramps, wide entrances and adapted ticket offices for greater accessibility. People with visual or hearing impairments are offered clear, accessible information and guidance services, like the Navilens augmented QR code system.
2) Reducing inequalities of use and encouraging autonomy
To combat the progressive renunciation of travel, Keolis is developing services in rural areas and offers on-demand transport to older passengers. Reducing inequalities of use also means limiting the digital divide associated with the use of digital tools in transport today. By way of example, mobility advisors are on hand to help older people familiarise themselves with these tools. Keolis is committed to training all its frontline staff in looking after vulnerable passengers.