Message from the Executive Committee

The Keolis Group is fully committed to acting as a responsible and exemplary player in all circumstances, ensuring trust and integrity with all its stakeholders. Our dedication to sustainable mobility is built on unwavering ethical standards, strict compliance with applicable laws, and a firm adherence to the principles and values of the Group. No individual action can compromise this commitment. 

Keolis Ethic Line strengthens our existing communication channels (management, Human Resources Department, employee representative bodies, compliance officers, Compliance correspondents and the Group Compliance Department) to provide every employee or third party with a secure and reliable way to report any violation of our rules, principles, or applicable laws. 

Protecting whistleblowers is an absolute priority for Keolis. Any person who, in good faith, reports a behavior or event contrary to our principles will be fully protected against any form of retaliation or discrimination. We are committed to making Keolis Ethic Line a trustworthy and safe tool, ensuring the integrity and security of all users, as we work together to build a strong and lasting ethical culture. 

How to report an incident ?

Whether you are an employee of Keolis Group or a third party, you can submit a report on our online platform by clicking the button below.    

How is the person reporting the incident protected?

No retaliation of any kind 

Whistleblowers acting in good faith are protected. They cannot be subject to any form of retaliation, including but not limited to dismissal, denial of overtime, discriminatory measures, or reassignment. This protection also extends to facilitators and individuals associated with the whistleblower. 

Strict confidentiality of the incident

During the entire handling of the report and even afterwards, the identity of the whistleblower, the parties involved, the allegations, and any information gathered remain fully confidential. 

Possibility to remain anonymous 

When submitting an incident via the online platform, you may choose to remain anonymous. A personal secure inbox allows you to communicate directly with the person handling your case while preserving your anonymity. 

What can be reported?

Discrimination

Discrimination covers situations where a person is treated differently from others without legitimate reason, in particular because of their race sex, religion, political opinions, social or national origins, age, disability, a trade union membership/affiliation, sexual orientation or gender identity.

Harassment  

Harassment refers to unwanted and repeated behaviour that is intimidating, offensive, or hostile, creating an uncomfortable or distressing environment for the victim. It can occur in various settings, such as the workplace, schools, public spaces, or online platforms. Harassment can take many forms, including verbal, physical, or digital actions. 

Gender-based and sexual violence (including sexual harassment) 

Gender-based and sexual violence encompass a range of harmful behaviours inflicted on individuals based on their gender or sexuality. Sexual violence involves any unwanted sexual act or behaviour, including rape, sexual assault and sexual coercion. Gender-based violence refers to violence that targets individuals because of their gender identity or perceived roles in society. This can include domestic violence, forced marriage, and honour killings. Sexual harassment involves unwelcome sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature that creates a hostile or intimidating environment. 

Violation of Human Rights or Fundamental freedoms 

Violations of human rights and fundamental freedoms refers to actions or situations where individuals or groups are denied their basic rights and freedoms, as recognised by international human rights standards (such as the Universal Declaration of Human Rights). These violations can include discrimination and the denial of freedom of speech or expression. 

Disrespectful behaviour and insults towards others 

All forms of action which have the motivation or the effect of undermining the physical or psychological wellbeing of others. 

Corruption / Influence peddling 

Corruption generally means any action done by someone with the further intention of soliciting or accepting an undue financial or non-financial advantage, intending to offer, promise, grant, omit or delay an action relating to his duties for the benefit of a third party. 

Influence peddling refers to the occurrence of someone receiving – or soliciting – an undue favour from a third party in order to make said third party benefit from his influence, whether real or assumed, with a fourth party so that this fourth party makes a decision favouring the third one.  

Conflict of interest

Conflicts of interest refered to any situation in which a personal interest unconnected with the company in which an Employee works, might influence or appear to influence the position, decision or action that the Employee is going to take on behalf of the company. 

Money laundering / Financial fraud / Falsification of accounting or financial documents  

Money laundering is the illegal process of concealing the origins of money obtained through criminal activity by converting it into legitimate assets or transactions. 

Fraud is a deliberate deception to secure unfair or unlawful financial gain, often involving false information, misrepresentation, or concealment of facts. 

Falsification of documents refers to the wrongful presentation or justification of documents for financial or accounting purposes. Weak financial and accounting controls are commonly targeted. 

Asset misappropriation 

Asset misappropriation refers to the theft or misuse of an organisation's funds, assets or commercially sensitive information (including intellectual property) often for personal gain.  

Anti-competitive practices 

Anti-competitive practices are actions taken by businesses to limit or eliminate competition in a market, typically to maintain or increase their market power unfairly. Examples include price-fixing, monopolisation, exclusive dealing agreements and bid-rigging. 

Environmental law infringement 

Environmental law infringements occurs when individuals, organisations, or entities violate laws and regulations established to protect the environment. This can include actions such as pollution, illegal dumping, habitat destruction, or failure to comply with environmental permits or standards, or ‘greenwashing’ (i.e. false or misleading claims of sustainable strategies and commitments). 

Health and safety, infringement 

Health and safety infringements refer to the lack of safety instructions or measures and situations of non-compliance with applicable health, and safety regulations.

Labour law infringement / Illegal or Ghost employment  

Illegal employment refers to work activities that escape mandatory registration and disclosure requirements. 

Ghost employment refers to a fraudulent practice where an individual receives payment for a job they either do not perform or for which they are significantly overcompensated. In essence, the person is on the payroll but does little to no actual work 

Privacy law infringement 

Privacy law infringement refers to the violation of laws or regulations that protect individuals' rights to control their personal information. Examples include unauthorised surveillance, data breaches, identity theft and dissemination of private information without consent. 

Other unethical practices  

Other unethical practices which cover any actual or apparent violation of law or regulation, as well as any threat or serious harm to public interest