Digital accessibility at Keolis

Digital accessibility aims to ensure that digital services are accessible to all users, including people with disabilities, whether visual, auditory, motor, cognitive or temporary.

It involves designing clear content, interfaces that can be used with a keyboard or assistive technologies, and services compatible with all devices and usage contexts.

At Keolis, digital accessibility is part of a broader approach to inclusion and equal access to information and services, for the benefit of all passengers.

Making mobility accessible to everyone is at the heart of Keolis’ mission. This ambition fully applies to digital services, which are a key entry point to mobility information and services.

In accordance with Article 47 of French Law No. 2005-102 of 11 February 2005, Keolis is committed to making its websites, mobile applications, digital content and tools accessible.

The Group’s digital services are designed, developed and operated to be usable by as many people as possible, including people with disabilities, older users, people with temporary limitations, or those using services in constrained environments such as noise, low lighting or poor network connectivity.

Keolis is committed to:

• placing digital accessibility at the same level of importance as quality, safety and service performance;

• complying with applicable accessibility standards and frameworks, including RGAA and RAAM, across all digital scopes;

• integrating accessibility from the design phase and throughout the entire lifecycle of digital projects, from design to maintenance;

• carrying out accessibility testing, including the use of assistive technologies and, where possible, testing with users concerned;

• continuously measuring and improving accessibility levels, with transparent communication on results and action plans;

• providing accessible contact channels and a route for escalation in the event of difficulties accessing digital services.

Further information on the implementation of digital accessibility within the Keolis Group is available in the multi-year accessibility plan, accessible here.

The Keolis.com website (https://www.keolis.com/) does not comply with the general accessibility improvement guidelines, RGAA version 4.1, due to the non-conformities listed in the ‘Test results’ section.

The compliance audit carried out by Access42 reveals that the site is 37.88% compliant with RGAA version 4.1.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-conformities

• [1.1] At least one image conveying information does not have a text alternative.

• [1.2] At least one decorative image is not ignored by assistive technologies.

• [1.3] The text alternative for at least one image conveying information is not relevant.

• [1.6] At least one complex image does not have a detailed description.

• [1.8] At least one piece of information is presented as text in an image instead of CSS-styled text.

• [3.2] At least one piece of text has insufficient contrast.

• [3.3] At least one interface component or graphic element that carries information has insufficient contrast.

• [4.1] At least one multimedia content does not have a text transcript and/or audio description.

• [4.2] The text transcript or audio description of at least one multimedia content is not relevant.

• [4.7] At least one multimedia content is not correctly identified.

• [5.3] At least one table used for presentation purposes is not declared as such and/or the linearised content of this table is not presented in a logical order in the source code.

• [5.6] The headers of at least one data table are not correctly declared.

• [6.1] At least one link has a title that is not relevant.

•• [6.2] At least one link does not have a title.

• [7.1] At least one JavaScript feature is not compatible with assistive technologies or makes inappropriate use of ARIA properties.

• [7.3] At least one JavaScript feature cannot be controlled by the keyboard or any other pointing device.

• [8.6] At least one page title is not relevant.

• [8.7] At least one language change is not identified.

• [8.9] At least one tag is used for presentation purposes (e.g. empty paragraphs and/or unstructured text in paragraph tags).

• [9.1] The heading hierarchy of at least one page is not relevant.

• [9.2] The document structure of at least one page is not consistent.

• [9.3] At least one list is not correctly structured.

• [9.4] At least one quotation is not identified.

• [10.1] At least one HTML presentation element (tag or attribute) is used.

• [10.4] At least one piece of content loses information and readability when the text is enlarged to 200%.

• [10.5] At least one piece of text has a font colour defined without an associated background colour or a background colour defined without an associated font colour.

• [10.7] At least one visual indication of focus is not visible or sufficiently contrasting.

• [10.8] At least one piece of informative content is ignored by assistive technologies.

• [10.9] At least one piece of information is conveyed solely by shape, size or position.

• [10.11] At least one piece of content cannot be presented without horizontal scrolling and/or loses information when the text is enlarged to 400%.

• [10.12] At least one piece of content loses information and readability when spacing properties are applied.

• [10.13] At least one piece of additional content that appears on hover or focus cannot be hovered over and/or hidden with the ESC key and/or disappears after a period of time.

• [10.14] Additional content appearing via CSS styles only cannot be made visible using the keyboard or any pointing device.

• [11.1] At least one form field does not have a label.

• [11.5] At least one set of fields of the same type are not grouped together.

• [11.10] The input control for at least one field is not relevant (no identification of mandatory fields and/or no presentation of expected data formats).

• [12.2] The menu for at least one set of pages is not always in the same place.

• [12.6] At least one grouping area cannot be reached.

• [12.7] At least one page does not have a quick access link to the content, or at least one quick access link is not functional.

• [12.8] The tab order for at least one page or component is not consistent.

• [13.3] At least one office document (doc, odt or PDF) is not accessible and has no alternative.

Exemptions for disproportionate burden

No exemptions.

Content not subject to accessibility requirements

• The cookie acceptance module, which does not present any major accessibility issues.

• The Google reCaptcha module, which does not present any major accessibility issues.

• The interactive map of Keolis locations, which has an alternative based on the use of buttons or a search field.

This statement was drawn up on 09/01/2026.

Technologies used to create the website

• HTML5

• CSS

• JavaScript

• Content management tool: [name of CMS]

User agents, assistive technologies and tools used to verify accessibility

Web pages were tested using the following combinations of web browsers and screen readers:

• Firefox 146 and NVDA 2025.3.2

• Firefox 146 and JAWS 2025

• Safari 26 and VoiceOver (macOS 15.7.1)

• Safari 26 and VoiceOver (iOS 18.7.3)

• Chrome 143 and TalkBack (Android 16)

Accessibility verification is the result of manual testing, assisted by tools (dedicated CSS sheets, HeadingsMaps and WebDeveloper Toolbar extensions, Colour Contrast Analyser).

Pages of the website that have been checked for compliance

• Home page

• Legal notices

• Accessibility

• Contact

• Search

• Locations

• Essentials

• Our governance

• Our governance - Annelise Avril

• Privacy policy

• Buses and coaches

• Keolis Val Hainaut

• Integrated report 2024

• Pulse

• All publications

• Gender and Mobility: Are women and men equal?

In accordance with Article 11 of the French law of 11 February 2005, any person with a disability has the right to compensation for the consequences of their disability, regardless of its origin or nature, age or lifestyle.

Keolis undertakes to take all necessary measures to provide access, within a reasonable timeframe, to the information and functionalities sought by the person concerned, whether or not the content is subject to an exemption.

Users experiencing difficulties are invited to contact Keolis at the following address:
communication@keolis.com, so that appropriate assistance can be provided (accessible alternatives, information or content provided in another format).

If you encounter an accessibility issue preventing you from accessing content or a functionality on this site, and you report it to us but do not receive a response, you have the right to submit your complaint or request for referral to the Defender of Rights.

Several options are available to you:

• A contact form;

• The list of the delegate(s) in your region with their direct contact details;

• By phone: 09 69 39 00 00;

• By post (free of charge, no postage required):
  Le Défenseur des droits – Libre réponse 71120 – 75342 Paris CEDEX 07, France.

This page is updated regularly to reflect the progress of our work and user feedback.

Last update: 19/12/2025