Safety and security for all: an absolute priority

Because we all need peace of mind when we travel, safety and security are an absolute must. Every day Keolis is committed to protecting its passengers and employees on all of its networks, regardless of the mode of transport.  

Définition

Safety :

Safety concerns risks of an involuntary or accidental nature or natural disasters (fires, workplace accidents explosions for example). To address this, Keolis is committed to protecting its employees and harnessing human, technical and organisational means of prevention and protection.

Security :

Security relates to malicious acts motivated by a voluntary intention to harm others, property or the reputation of a company (attacks, theft, antisocial behaviour for example).

Safety and security first

In all its networks, Keolis' rigorous approach to improving safety has one overriding goal: zero accidents. This common approach is underpinned by a safety management framework featuring procedures, training, shared tools and action plans implemented locally by each subsidiary. In addition, our security policy aims to make transport safe for everyone, in every country in which we operate. Finally, our teams work hand-in-hand with public transport authorities to ensure that their public service missions are carried out under the best possible sanitary conditions.

Aim: zero responsible accidents

From drivers and maintenance operators to managers, safety is everyone's concern. And because safety depends above all on the skills of our employees, we offer training programmes and conferences on a variety of topics including operational security, health and hygiene and passenger risks. Our subsidiaries regularly carry out communication and awareness-raising activities for the general public including schoolchildren whose awareness on safety matters is developed by initiatives like "nudges" installed on some school buses encouraging schoolchildren to fasten their seatbelts.

Being careful around trams: the "Karlo the Rhino" campaign

"A tram weighs as much as 40 rhinoceroses. You'll never be a match for him! ":  this is the slogan of the prevention campaign launched in Australia and deployed in several of our subsidiaries. The aim? To encourage pedestrians and cyclists to be more vigilant around trams.

Making our transport safe: a key component of service quality

Making spaces secure and preventing delinquency on public transport is a key requirement of the public transport authorities, but also of our passengers and employees. This is why our security policy addresses all forms of threats and attacks, ensuring that people and property are protected and guaranteeing the continuity of the public transport service.

Security and preventing delinquency: strong partnerships

In France, the Keolis Group encourages the development of local partnerships, particularly with non-institutional partners such as associations involved in conflict mediation or fighting drug addiction. On the institutional side, we signed a national cooperation agreement with the France's National Gendarmerie in 2020 to strengthen the presence of law enforcement agents in and around transport. The gendarmes help to keep people and property safe by fighting fraud, antisocial behaviour and delinquency. Some subsidiaries have also signed similar agreements with municipal police forces, such as in Bordeaux, Dijon and Laval. This dynamic is also being developed internationally.

Sexism and sexual harassment: the networks stand together

Targeted measures on all our networks, both in and outside France, to combat sexism and sexual harassment in transport are delivering results. In Lille and Lyon, exploratory walks are helping to gain a deeper understanding of how women feel on their journeys and identify potential improvements to increase their sense of safety. In Amiens and Orléans, an evening drop-off service is offered for people who want to get off between stops, as close as possible to their destination. In 2021, the Keolis Group launched a national campaign on the International Day for the Elimination of Violence against Women and set up an e-learning programme for all its employees.

Preventing and fighting fare evasion: a presence on the ground

In every network, Keolis draws up specific action plans to fight fare evasion. In doing so, it provides a response that meets local public transport authorities' expectations in terms of security and cost-effectiveness. Our authorised officers are present on our transport networks in order to guide users, deter fare evasion and control tickets. .  Mediation, safety and fraud control officers make up 5% of the Keolis workforce.

Protecting public health

Keolis has worked alongside the public transport authorities to deal with the unprecedented Covid-19 health crisis. From adapting transport plans during lockdowns, disinfecting vehicles and stations, and providing hydroalcoholic gel to introducing campaigns to ensure compliance with hygiene measures, paperless tickets and contactless payment. numerous preventive measures have been deployed to protect passenger and employee health and limit their risk of exposure as much as possible.

Mobile teleconsultation service: a first in France 

In France, Keolis Santé launched the country's first Mobile Teleconsultation Unit in partnership with the Vendée department.  With a dedicated ambulance, connected equipment and nurse/ambulance crew, this unit makes it easier for isolated patients, or those who live far from doctors, to access healthcare.  During the health crisis, it relieved pressure on hospital services while protecting the most vulnerable.

Podcast, let's talk : Mikael Mourey & Stéphanie Boisnard