Transport for people with reduced mobility

Keolis works closely with local authorities to make transport more inclusive and accessible to all. Keolis designs and manages specialised services for people with reduced mobility (PRM), supplementing regular transport services such as buses, trams and metros. The aim of these services is to promote independence and access to mobility for passengers with special needs. TPRM services are booked from address to address and are operated by a driver-attendant in a specially adapted vehicle, providing passengers with safety and comfort. Operating more than 50 TPRM services in France, Keolis offers tight-knit local coverage, fosters synergies between modes of transport and guarantees a seamless customer journey.

TPRM services are developed jointly with each public transport authority (PTA) and their partners to provide services tailored to passengers and local issues: eligibility conditions, geographical coverage, grouping, route optimisation, routes and customer experience, etc. TPRM services are provided by vehicles that have been specially fitted out for comfort and safety. The vehicle layout ensures maximum accessibility: ramp, lifting platform, a wheelchair berth with lashing system, swivel chair, wider opening, step, etc. Passengers are looked after by driver-attendants trained in the techniques, postures and customer care required for this activity.

Making mobility and transport easier and smoother for people with reduced mobility is a priority for Keolis. Our TPRM services offer maximum booking flexibility and address-to-address journeys. In just a few minutes and without assistance, passengers can book, view, modify or cancel their journeys using a mobile application, a website and a call centre. Designed to meet the needs of people with disabilities as closely as possible, the booking interfaces are universally accessible. Passenger information materials are adapted to suit all types of disability: an easy read welcome guide, materials adapted to speech synthesis software, an online telephone accessibility service for the deaf and hearing-impaired, operating regulations available in an audio version, etc.

In line with the Group's "Unik" policy, Keolis is constantly upgrading its TPRM services to ensure smooth, trouble-free, autonomous and intuitive mobility. To gain a better understanding of the needs of its passengers in difficulty, Keolis forms close partnerships with associations and structures in the disability sector. With them, the Group goes further than simply complying with regulations and aims for "universal accessibility", which includes all disabilities: physical or intellectual, temporary or permanent, linked to age or physical condition.