Transport for people with reduced mobility: a mobility service for all

We work closely with local regions to make transport more inclusive and accessible to all. We offer dedicated transport for people with reduced mobility (TPRM) services to enhance their independence. In addition to our specialised services, we are also working to improve accessibility on our bus, tram and metro networks.

staff help a person with reduced mobility

Keolis, France's leading transport provider for people with reduced mobility

Keolis is a leader in France's TPRM (transport for people with reduced mobility) market and also provides services in this sector in the United States. We offer transport solutions to those who need them most — solutions that we endeavour to integrate within the existing public transport network. These personalised services offer maximum booking flexibility and trips from one address to another. They are run by dedicated, trained teams in specially adapted vehicles to ensure comfort and safety.

Accessibility for all: a daily commitment

▪  + 40 French towns and cities rely on Keolis for their PRM transport service, including Lyon, Bordeaux, Lille, Île-de-France (PAM 75, PAM 77, PAM 94) and Rennes.

▪   1.2 million journeys for people with reduced mobility carried out by Keolis' TPRM subsidiaries in France every year 

Our services for people with reduced mobility in France and the United States

We are the leading transport provider for people with reduced mobility in France and are also present in the United States.

Adressing all mobility needs

We conduct numerous surveys for a better understanding of vulnerable individuals and their expectations. Disabilities can be physical or intellectual, permanent or temporary, visible or invisible. They can include cognitive impairments, issues associated with ageing, pregnancy, illiteracy or difficulty finding one's way around. We go above and beyond the regulations and try to think of accessibility in a universal way.

staff help a person with reduced mobility

Annelise Avril

Group Director Marketing, Innovation and New Mobilities

"We adapt our transport offers and solutions so that passengers can feel free to choose how they travel, whatever their degree of autonomy. "

Adapting networks to promote independence and inclusion

To offer smoother, more flexible and more intuitive travel and to help vulnerable passengers win back their independence, Keolis pays special attention to the accessibility of infrastructure, service regularity, signage, equipment ergonomics, on-board comfort, digital toolsand support services.

Did you know? Keolis relies on the professional development of its teams

We provide training for the employees concerned. The Keolis Institute (IK), for example, offers seven training courses on how to welcome, assist and adopt an appropriate approach towards disabled passengers.

We also work with associations and companies with expertise in different disabilities. In Lyon, Aix-en-Provence, Lille, Rennes, Tours, Bordeaux,  Caen, Paris (Pam 75) and Seine-et-Marne (Pam 77), a partnership with Elioz allows deaf and hard-of-hearing passengers to plan their journeys by talking to advisers free of charge. They can do this from their computer or smartphone using French sign language, cued speech (LFPC), or real-time speech transcription.

They trust us

Keolis simplifies travel for visually impaired passengers

In partnership with Île-de-France Mobilités, we tried out NaviLens technology in Versailles with a panel of visually impaired users. The aim? Make public transport more inclusive and accessible, especially for visually impaired passengers.

inclusive mobility according to keolis

staff help a person with reduced mobility

Handistair (Rennes) provides assistance to wheelchair users and blind passengers

Accompaniment of a person in a wheelchair by Handistar

People living in Rennes have access to a dedicated, flexible door-to-door transport service with the option of booking up to one hour before departure. The service runs 364 days a year at the same rates as the regular offer.

Do you want to help other people ?

Want to become a driver to make it easier for mobility-impaired individuals to get around? Follow the example of Bernard, who decided to transport children with disabilities.

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