Low or irregular passenger flows, sparsely populated zones, areas with few businesses or with tourist attractions, off-peak periods: Because a regular mobility service can occasionally be unfeasible for some communities, Keolis provides passengers with flexible, customised on-demand transport solutions.
On-demand transport: Tailored mobility solutions
A customisable transport solution
The on demand transport solution (ODT) provides an efficient and secure response to mobility needs in sparsely populated areas or for specific services. It is particularly well suited to areas where regular bus services are not viable, such as large industrial estates or business parks. ODT is also useful for providing connections to stations and public facilities early in the morning or late at night, when transport options are limited.
ODT’s strength lies in its flexibility. It adapts its service timetables and routes to passenger bookings.
Since it is customisable, ODT allows anyone to travel freely, however far they are from urban centres or regular transport routes. It offers a simple and well-adapted response to the needs of any passenger requiring transport, and notably the elderly, people with reduced mobility, people without their own transport solution, etc.
ODT by Keolis – at a glance
- Meeting travel needs in business parks and industrial estates
- Covering the first and last mile to/from regular routes
- Offering more mobility to people living in rural and suburban zones
- Catering to low or irregular passenger flows
- Extending the operating hours of public transport services
- Addressing the specific needs of people with reduced mobility
A simple and intuitive travelling experience
Simplicity: book a trip on demand in a few minutes
Using a mobile app, a website or calling an online adviser, anyone can book an on-demand journey unassisted. Passengers simply book their personal journey, indicating their desired time and route. They receive a booking confirmation and their boarding and alighting bus stop. The ODT driver will take the best suited route depending on the requests received.
Flexibility: adapting a trip to needs
With booking possible on an app 24/7 and up until the last minute, and the possibility of changing or cancelling a booking, on-demand transport can adapt to passenger needs and the ups and downs of their everyday lives.
Peace of mind: real-time information
On the day of the journey, the passenger receives a text message or an e-mail confirming the pick-up time at the stop determined at time of booking. The passenger can then track the vehicle’s progress on their phone. This real-time information enables them to travel in total peace of mind.
Mobility options to suit every community and region
The Keolis Group's on-demand transport offering takes different forms depending on the needs of the community in question and its residents. Our teams work closely with each public transport authority to design the solution best suited to local needs.
Depending on the specific geographical and/or timetable features of the service to be provided, Keolis offers a wide range of solutions that can be combined: fixed routes and timetables with on-demand activation, point-to-point service within an area or to a connecting hub, transport for people with reduced mobility (TPRM), etc.
Keolis is capable of implementing a variety of operating models, both in-house and outsourced: buses, minibuses, TPRM vehicles, taxis, etc. The aim is to meet every need at the best possible cost, to provide public transport authorities with an ODT service within a controlled financial envelope.
Keolis offers effective solutions to simply and efficiently manage the operation of on-demand mobility services, process bookings and inform passengers. It adapts the technology to the needs and constraints of the PTA (Trapèze, VIA, Flexago, PADAM, Simplicity, etc.).
ODT brings local communities to life and provides mobility for all
- 75Keolis networks around the world offer on-demand mobility services
- 4million passengers transported in France in 2024
- 95 %of Keolis’ urban networks in France operate ODT services
Among our references
Answers adapted to the challenges of each region.
Résa'TAO: Leading on-demand transport service with 50,000 trips a month, in Orleans.
The on-demand transport service in Greater Orleans is a real-time transport solution operating in four zones of the Orleans area in addition to regular bus and tram routes, every day from 6am to 9pm. The solution’s algorithm calculates the most efficient route depending on demand, and optimises passenger grouping.
Flex'hop : 20,000 trips a month in Strasbourg
Flex'hop, the reservation-based public transport service marketed by Strasbourg transport company CTS, rounds out the mobility portfolio in 25 municipalities of the Strasbourg Eurometropole, operating every day from 5am to midnight.
Filéo: 23,000 trips a month in Roissy
From 8pm to 7am, the Filéo on-demand transport service runs from the towns and villages around Roissy to businesses in the Paris-CDG airport hub. Regular routes operate during the day.
Keoride Northern Beaches: 17,000 trips a month in Sydney (Australia)
This on-demand transport service covers the first and last mile between the residential areas of the Northern Beaches and the Bus Rapid Transit (BRT) B Line running to downtown Sydney.