Ensuring health and safety for everyone on board
The health and safety of passengers and Keolis staff is a priority for the Keolis Group. Every day, numerous precautionary measures and initiatives are carried out to prevent risks.
1) Health comes first
Paperless tickets, contactless payment, hydroalcoholic gel in all transport modes, reminders to wear masks on board, and much more: Keolis is entirely focused on ensuring the best possible conditions of health and hygiene for its passengers. Vehicles and stations continue to be thoroughly cleaned and disinfected by Keolis services.
2) Measures to prevent and deter agression
So that everyone can travel in peace, Keolis carries out various initiatives to raise awareness and has intermediaries available on the ground to prevent gender-based harassment and incivilities on public transport. Keolis also deploys internal security agents, finances the installation of video surveillance systems and draws on its partnerships with the police to maintain security on public transport.
3) Listening to passengers' concerns
Ensuring safety on board and in the surrounding area also involves listening to passengers’ concerns, an area in which Keolis field staff receive specific training. Keolis also conducts exploratory walks with passengers to assess levels of insecurity along certain routes and offers evening drop-offs on request.