Healthier, safer transport modes
Working to promote safer mobility

In a shared space, respecting the rules of use is essential for peaceful coexistence. The challenge faced by mobility stakeholders today, in the aftermath of the health crisis, is to deploy increasingly secure, attractive shared mobility services to win back passengers who have abandoned public transport in the wake of the pandemic. This can be done by offering them the best possible experience.

Ensuring health and safety for everyone on board

The health and safety of passengers and Keolis staff is a priority for the Keolis Group. Every day, numerous precautionary measures and initiatives are carried out to prevent risks.

1) Health comes first

Paperless tickets, contactless payment, hydroalcoholic gel in all transport modes, reminders to wear masks on board, and much more: Keolis is entirely focused on ensuring the best possible conditions of health and hygiene for its passengers. Vehicles and stations continue to be thoroughly cleaned and disinfected by Keolis services.

2) Measures to prevent and deter agression

So that everyone can travel in peace, Keolis carries out various initiatives to raise awareness and has intermediaries available on the ground to prevent gender-based harassment and incivilities on public transport. Keolis also deploys internal security agents, finances the installation of video surveillance systems and draws on its partnerships with the police to maintain security on public transport. 

3) Listening to passengers' concerns

Ensuring safety on board and in the surrounding area also involves listening to passengers’ concerns, an area in which Keolis field staff receive specific training. Keolis also conducts exploratory walks with passengers to assess levels of insecurity along certain routes and offers evening drop-offs on request.

Key figures and trends

  • 4/10 4 out of 10 inhabitants in Île-de-France are affected by feelings of insecurity, with the RER (30.2%) and the metro (29.2%) considered to be the greatest cause of anxiety (Forthcoming Pulse p.41)

  • 56% of victims of theft and violence on public transport are women (Sources: IR 2021 Ministerial Statistical Department for Internal Security 2020)

  •  13% The share of current public transport users who say they’ll take public transport more often than before the health crisis (Source: Mobility observatory 2020, UTP)

  •  0% The assessed risk of contamination in the metro over a period of up to 70 minutes and 80 minutes in a bus (Source: Colorado University, 2020)

  • 88% of public transport users find wearing a mask reassuring (Source: Mobility Observatory 2020 published by UTP)

  • 80% of passengers find daily cleaning and disinfection (vehicles, stations, ticket machines, etc.) reassuring (Source: Mobility Observatory 2020 published by UTP.)

The expert's view

"Here at Keolis, we’re committed to promoting safer, more inclusive mobility. We are taking preventive action against gender-based and sexual abuse in transport. In 2021, the Keolis Group put three key initiatives in place: a dedicated training course for staff in contact with the public, a national prevention campaign coinciding with the International Day for the Elimination of Violence against Women, and our sponsorship of Fondation des Femmes."

Stéphanie Boisnard, Security Director, Keolis Group

Ideas and examples of best pratice to help us move forward

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