Recruit, train and retain to deliver a service boost
Keolis Lyon hired more than 600 male and female drivers in 2023, and the company undertakes to hire at least 1,500 more over the course of the contract, and train 500 in the next three years.
Working conditions are a key aspect contributing to employee loyalty, particularly for younger new hires. To this end, several levers will be activated: the introduction of personalised rosters with a commitment to visibility four weeks in advance, and the gradual deployment of shifts adapted to employee wishes for a better work-life balance.
These initiatives, designed to increase the appeal of the job of bus driver, come in addition to recruitment actions that have already been deployed: increased hiring through employment outreach schemes with local partners, or recruitment without CVs and through simulation with France Travail and its local branches.
Keolis will continue to pursue its actions in the areas of diversitvy, inclusion and gender mix. The company undertakes to increase its female headcount by 30% by 2030 and source 12% of its new hires among people cut off from the job market.
More buses for better quality of service to TCL network users
To develop intermodality and promote active mobility, several routes will be adapted to enable bikes to be transported on the buses. In the event of service disruption, Keolis undertakes to notify passengers as soon as possible and resume services in accordance with the advertised timetables with an 80% reliability rate. Finally, a “Users Reflex Lab” will be created to gain even more insight into their expectations, and more staff will be deployed on the ground.
The goal is to actively support SYTRAL Mobilités in increasing TCL network ridership.
Keolis Bus Lyon: committed to creating social and environmental value
Upon its formation, Keolis Bus Lyon will adopt the status of mission-driven enterprise (entreprise à mission) which will provide structure and greater intensity to social, societal and environmental progress, and in the spirit of close cooperation with all the region’s economic, institutional and non-governmental stakeholders. This ambitious policy translates into tangible targets, notable that of cutting greenhouse gas (GHG) emissions by 27% over the contract’s duration.
Keolis will support SYTRAL Mobilités in its energy transition. In parallel, it will take action to substantially reduce energy consumption in buildings (by 44%), water use and the generation of waste (by 10%). Furthermore, 80% of its procurement will be local. The company will also aim to obtain B-Corp certification by the end of 2026, in recognition of its compliance with strict environmental, social and governance (ESG) standards.
