A smooth transition for a successful operation

The transition of assets and systems went smoothly, in line with RTA’s requirements, which called for retaining a majority of Serco’s workforce who have acquired extensive experience in operating and maintaining Dubai’s metro and tram networks.

To facilitate the move, Keolis sent in a transition team whose members reflect the Group’s expertise in France and around the world. It included 52 staff dedicated to mobilisation on the ground, alongside 35 experts in operations, maintenance, human resources, marketing and customer relations.

Setting stringent standards and defining clear areas of responsibility, the new contract spans 15 years composed of a nine-year fixed term contract with three possible two-year extensions.   

Keolis-MHI is responsible for operating and maintaining the Dubai Metro Red and Green lines and operating the Dubai Tram. The company will run all metro and tram network assets, from trains and control centres to stations and associated infrastructure, delivering premium passenger transport services capable of handling large variations in passenger numbers.

Also covered are operation and maintenance of the automated metro and fare systems, and full coordination and integration of Dubai’s metro, tram and other means of transport. The service must meet the highest standards of security and safety for passengers as well as demanding performance indicators for operations and punctuality.