Making mobility more innovative and connected
Accelerating digital technology for passengers and local communities

Contactless payment, paperless tickets, apps making travel easier for people with vision impairment, artificial intelligence that predicts traffic flow and congestion, data that adjusts maintenance schedules... More than ever before, digital technology is helping us to reinvent shared mobility for the benefit of passengers and communities alike.

Accompanying the lives of passengers and communities

Keolis works with public transport authorities and local communities to develop new forms of mobility and provide passengers with an increasingly connected, safe service offer.

1) The widespread adoption of digital technology

In the wake of the health crisis, mobility has rapidly become more digital. Passengers now prefer contactless payment and paperless tickets, while increasingly resorting to load prediction tools to find out when it's less crowded, as well as MaaS (Mobility as a Service) apps to customise their journeys.

2) Analyzing data to improve service quality

By exploiting data, MaaS encourages the spread of multimodal transport, a passenger’s use of several different transport modes for a single journey. MaaS is helping to enhance the appeal of local communities, while contributing to the development of Open Data (data freely available to passengers). Data also makes it easier for Keolis to detect equipment and infrastructure failures, thus making the networks more reliable and secure

3) Cybersecurity, a priority

Public transport authorities and local communities are calling on transport operators to provide greater protection for the information systems involved in network operation. To meet this legitimate requirement, Keolis is developing an integrated approach to cyber risk with all its stakeholders.

Key Figures and Trends

  • 2 out of 3 French people want to know how many passengers are on board in advance. Source: Keoscopie, October 2021

  •  21% of transactions in the public transport sector in 2021 were paperless, compared with 3% in 2018.

  •  30%: proportion of tickets sold through contactless payment on Keolis' networks equipped with open payment technology in France. (IR 2021 p.4)

  •  8.8 billion: number of requests recorded in 2021 by Navitia, the trip planner that integrates all transport modes in real time.

  •  69% of people surveyed think that their smartphone makes it easier to travel.

  • 73% of French people think that the speed of technological change may eventually be beyond their grasp.

The expert's view

"By introducing QUB Noz in September 2021, QBO’s elected representatives wanted to create a truly innovative mobility solution for evening journeys between 8pm and midnight within Quimper itself, from one stop to another.

QUB Noz can be used by young people to make trips for “leisure” in the evening (cinema, restaurant, visiting friends, etc.). But we are satisfied to have gone beyond our expectations, by providing a solution for working people looking for a way to get home in the evening. This has even become the main reason for travel in terms of the number of passengers carried.  QBO’s elected representatives are proud to record nearly 500 users every month on this dynamic service, which takes reservations within the hour.” 

Marie-Pierre JEAN-JACQUES, Vice-President of Mobility of Quimper Bretagne Occidentale

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