Health, Safety and Security: a full-time priority for Keolis across its worldwide operations

9 juin 2021
From 14 to 18 June 2021, Keolis subsidiaries around the world are showcasing the Group’s commitment to ensuring the health, safety and security of its staff, passengers and the public.

A WEEK FOCUSED ON LEARNING AND RAISING AWARENESS

Throughout the week, training sessions and webinars are being held to raise awareness on issues including operational and passenger safety, preventing sexual harassment, sanitary safety and mental health. This week also allows the networks to highlight the numerous initiatives deployed in the field throughout the year and constitute best practices to share at Group level.

SÉCURITÉ DE L’EXPLOITATION : OBJECTIF ZÉRO ACCIDENT

Keolis déploie dans tous ses réseaux une démarche d’amélioration continue de la sécurité qui s’appuie sur un référentiel commun très exigeant. Cette politique dont l’objectif est de tendre vers le zéro accident repose sur des plans d’action adaptés à chaque réseau, la formation des équipes ou de nombreuses actions de sensibilisation du grand public, au-delà des seuls passagers. À Bordeaux, par exemple, notre filiale mène depuis 2017 une campagne pour prévenir les risques d’accident des piétons avec les trams circulant sur la voie publique. En France, de nombreux réseaux, mènent également des actions en direction des publics scolaires pour les former à la sécurité dans les bus (comportement, port de la ceinture de sécurité…).

OPERATIONAL SAFETY: A ZERO ACCIDENTS GOAL

Across its networks, Keolis continuously strives to ensure safety standards meet a very high common standard. Action plans adapted to each network featuring employee training sessions and practical initiatives aim to raise awareness among passengers and the public in pursuit of our zero accidents goal. By way of example, our subsidiary in Bordeaux  launched an on-going awareness campaign in 2017 to highlight risks for pedestrians from trams. Elsewhere in France, several networks have deployed campaigns to highlight safe behaviour on buses for children and students, notably regarding the importance of wearing seatbelts.

SECURITY AND PREVENTION OF INCIVILITIES AND DELINQUENCY IN THE NETWORKS

In September 2020, the Group signed a partnership convention with the French national police force to strengthen their cooperation in the fight against offences and incivilities in Keolis’ networks. Since then, many networks have adapted the convention to their networks, like TBM in Bordeaux. In Lyon, TCL, the SYTRAL and the Rhone prefect signed the new Regional safety and delinquency strategy in March 2021 which will see the extension of the real-time video protection system with the installation of 1,600 cameras across the Lyon metro network by 2024. In Lyon still, teams from TCL and the SYTRAL have also worked with women ambassador passengers to test walking routes to understand issues and identify effective responses to reduce insecurity and to improve travel conditions for women on the networks.

HEALTH SAFETY: TAKING PART IN THE FIGHT AGAINST COVID-19

Since the beginning of the health crisis, the Group and all its subsidiaries have deployed multiple measures to preserve the health of their passengers and collaborators including adapting timetables to reduce crowding, deep cleaning of the vehicles and stations, installing hand sanitation points, passenger information campaigns to promote mask-wearing and safe behaviour and offering contactless payment solutions for tickets. Initiatives were also carried out locally to support health services in managing the crisis like in France’s Vendée department where Keolis Santé rolled out a Mobile Teleconsultation Unit to relieve pressure on hospitals and enable isolated populations to receive effective medical consultations from inside our next to their homes. In Tours, Keolis and Tours Métropole Val de Loire supported the vaccine campaign deployment with a special on-demand transport service connecting remote areas to vaccination centres offered by the Fil Bleu network for elderly citizens.