A transport offer tailored to the needs of the population
On 2 March 2022, L&T Metro Rail Hyderabad Limited, a subsidiary of Larsen and Toubro (L&T), one of the main Indian groups in charge of the Hyderabad metro PPP, awarded a three-year extension to Keolis for the operation and maintenance of its automated metro system. The extension begins on 29 November 2022.
Keolis has been working with L&T since 2012 and has contributed to the continuous improvement of passenger service in terms of comfort, passenger information, safety and cleanliness, as well as the management of major events such as the very popular cricket matches. With an overall passenger satisfaction rate of 93% and a 99.5% satisfaction rate for punctuality, the Hyderabad network is now one of the best rated networks in the country.
Keolis started commercial operation of the metro in 2017. It is now the second longest in the country with 250,000 passengers per day.
The network has several specific features which make it a modern mode of transport in line with the expectations of the city's inhabitants:
a connection to the main bus and train stations,
services to university areas, commercial and business districts,
operation on viaducts,
automation and CBTC (Communication-Based Train Control) technology to optimise train frequency in complete safety and ensure a very high level of punctuality,
paperless payment solutions for tickets, notably through the use of QR codes. 60% of tickets are digital.
In a city of more than 10 million people, where more than 800 new vehicles are put on the road every day, this network contributes to a reduction in travel time for people in the city, as well as to the reduction of traffic. It also helps to improve the quality of life of the city’s inhabitants by offering them a reliable, environmentally-friendly alternative in terms of shared transport.